Policies

 

Admissions

Admission to the Academy for training is based on the following factors:

  • Proof of Citizenship or legal status (INS Card)
  • 18+ years of age
  • Have no felony or violent misdemeanor convictions
  • Must have high school diploma ,GED, or DD-214 *(For program students)
  • Must pass an Ability To Benefit exam; if no high school diploma or GED*
  • English Proficiency equivalent to the 10th Grade level

*Ability to Benefit – Pursuant to section 484(d) of the Higher Education Act of 1965, those students that do not hold a high school diploma or GED will be eligible for enrollment to CSTA upon obtaining a passing score on an “Ability to Benefit” examination approved by the Department of Education.

Class Size

The largest Classroom will accommodate up to twenty six (26) students.  There is a kitchen available for students use with a refrigerator and microwave. In order to ensure each student has the best opportunity to learn; if a student has a problem in any area, we work with them individually.  We realize that not everyone learns at the same pace; but that’s okay – if you have the will to learn, we have the time to teach you.  Our classes here at CSTA are offered in English.

Placement Assistance

(Vocational Rehabilitation Only). Upon Successful completion of each training program, graduates receive a graduation package. The graduation package will include the following (upon request):

  • Official letter of recommendation from the school;
  • Certificates of Completion
  • Listing of Private and Public Security companies
  • Referrals

Conduct

Students are expected to conduct themselves in a reasonable manner, reflective of the working world, and abide by school regulations. The school reserves the right to place students on probation or dismiss them from the school when necessary. The following, although not all inclusive, are instances that lead to probation or dismissal:

  • Theft or destruction of school or student property
  • Any type of dishonesty or cheating
  • Verbal or Physical abuse of any person on school property
  • Illegal possession of firearms or other weapon
  • Intentional disruption of any school activity
  • Possession, use, or sale of illicit drugs or alcoholic beverages during scheduled school hours
  • Violation of school regulations
  • Having, holding or concealing ANY weapons on the premises without prior permission from the faculty

Grading System

An overall grade point average of 80 percent (80%) is required for successful completion of the training program, except in the case of Powers Of Arrest of which is open book and requires a grade of 100 percent (100%). The instructor grades each student. Grades are based on a combination of test scores and practical demonstration. Students have one (1) year from the time of enrollment to complete all phases of the training program. Assistance will be rendered to students that have a problem.

Payment

Third Party Payment (Companies, SETA, WIA, WIB, and EDD): A Letter of Authorization for payment must be received prior to the beginning of training unless other arrangements have been made. Payment in full is requested as soon as possible after beginning the course in order to process State licenses and order equipment if requested. (State permits can take an average of 6–8 weeks to be issued after submission of  application, this is a State operation that is out of our control.) Equipment will be ordered upon receipt of payment and retained until the final week of the course.  Note: Per CA law, batons cannot be issued until the State Guard Card has been issued. The custom fit body armor (vests) are made by another company over whom we have no control; delivery and wait times may vary. CSTA does not participate in any federal or state financial aid programs.

Non-Discrimination Policy

California Security Training Academy does not discriminate, and will not accept discrimination from any student on the basis of Race, Creed, Color, Religion, Sex, Age, Handicap, Financial Status, Area of Origin or Policies.

Attendance

Students must keep good attendance

    1. All hours must be completed
    2. Any hours, or portion thereof, missed by a student, must be made up at a date specified by C.S.T.A.
    3. **Make-up hours must be completed no later than two (2) weeks after course ends, except for a confirmed medical reason.

Cancellation/Withdrawal Policy

  1. Students may cease instruction at any time.
  2. Fees are collected only for completed modules.
  3. Students may drop out of any module prior to completion of the module with no penalty.
  4. Any loan or financing taken out by the student for any course is the responsibility of that student, including all interest accrued on that loan. Grants paid by any third party (SETA, WIA, EDD etc.) will be refunded to that third party, NOT the student.

Leave of Absence

  1. Leave of absence may be taken up to one year from start of program, for any reason, at the discretion of the paying department or agency.
  2. Fees must be paid for each completed module at the beginning of the leave of absence.
  3. Student must re-start training prior to the one year leave of absence.

Student Grievance Policy

An Administrator will be accessible throughout the student’s training. Students may meet with the School Administrator before beginning classes to discuss any questions or problem areas, which might arise. Student will be given the Student Complaint Form, in duplicate, and the Course & Instructor Evaluation Form.  Students will be told that any complaints should be submitted in writing to the School Administrator to: 6130 Freeport Blvd. Sacramento, CA 95822. California Security Training Academy’s complaint procedures are as follows:

  1. All complaints will be investigated thoroughly, including interviewing all people and reviewing all documents that relate or may potentially relate to the complaint.
  2. Reject the complaint if, after investigation, it is determined to be unfounded; or to compromise or resolve the complaint in any reasonable manner, including the payment of a refund, if any monies have been received, or the retraining of the student will be given if agreeable with the student.
  3. Record a summary of the complaint, its disposition, and the reasons; place a copy of the summary, along with any other related documents, in the student’s file, and make an appropriate entry in the log of student complaints as required by Section of 71920(b)(12) of Private Postsecondary.
  4. If the complaint is valid, involved a violation of law, and is not resolved within 30 days after it was first made in writing by the student, notify the BPPE Council, the accrediting association, and law enforcement authorities of the complaint, investigation, and resolution or lack of. The person(s) who has duty to provide notice under this paragraph is not required to disclose any matter to the extent of that person’s privilege under Section 940 of the Evidence Code. If the authorized person does not provide all of the information required by this paragraph because of claim of privilege under Section 940 of the Evidence Code, the institution shall not appoint another person, who may not lawfully claim that privilege, to provide the omitted information.
  5. If the complaint is valid, determine what other students may have been affected by the same or similar circumstances and provide an appropriate remedy to those students.
  6. Implement reasonable policies or procedures to avoid similar complaints in the future.
  7. Communicate directly to any person in control regarding complaints, their

Investigation and resolution or lack of resolution.

  1. A student may lodge a complaint by communicating orally or in writing to any teacher, administrator, admissions personnel, or counselor. The recipient of the complaint shall transmit it as soon as possible to the School Administrator to resolve complaints and shall attempt to resolve complaints related to that person’s duties.
  2. If a student orally delivers the complaint and the complaint is not resolved either within a reasonable period or before the student again complains about the same matter, the institution shall advise the student that a complaint must be submitted in writing and shall provide the student with a written summary of the institution’s complaint procedure.
  3. If a student complains in writing, CSTA shall, within 10 days of receiving the complaint, provide the student with a written response, including a summary of CSTA’s investigation and disposition of it. If the complaint or relief requested by the student is rejected, the reasons for the rejection.
  4. The student’s participation in the complaint procedure and the disposition of a student’s complaint shall not limit or waive any of the student’s rights or remedies. Any document signed by the student that purports to limit or waive the student’s rights and remedies is void.

A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling 1-888-370-7589 or by completing a complaint form, which can be obtained on the bureau’s internet web site www.bppe.ca.gov

Maintenance of Student Records

California Security Training Academy will retain a permanent file of all student records at C.S.T.A.’s primary administrative office located at 6130 Freeport Blvd. Suite 202; Sacramento, CA Duplicate records will be maintained off-site.  If in the event that C.S.T.A. should close, all records shall be maintained at a specified location, and shall be available for inspection and copying during normal business hours and may be charged reasonable costs actually incurred for the use of equipment and material to make copies as specified in Section 1563(b) (1) of the Evidence Code.

English as a Second Language

All instruction provided by CSTA is in English and we do not provide English language services.  Students from other countries and/or students who speak English as their second language may be admitted but must provide proof of language proficiency, such as a passing score on a language proficiency test.  Tests accepted by CSTA are TOEFL.  CSTA will accept the Test of English as a Foreign Language (TOEFL) to determine eligibility.  This examination will be administered by a 3rd party and the student will be responsible for paying the required fees.  Upon completion of the examination, the student will need to provide CSTA with a copy of the test with a minimum score of 70.

Refunds

Cancelation, withdraw, and refund can be made by the student at any time. The student has the right to cancel the enrollment agreement and obtain a full refund of charges paid through attendance and obtain a refund of charges paid through attendance at the first class session, or the seventh day after enrollment, whichever is later. Each student must provide a notice of cancellation in writing, and a withdrawal may be effectuated by the student’s written notice or by the student’s conduct, including, but not necessarily limited to, a student’s lack of attendance. The refund policy for students who have completed 60 percent or less of the period of attendance shall be a pro rata refund. All fees, including licenses, will be deducted from any money paid by a third party on the students’ behalf and the balance being paid to the third party, not the student. If for any reason CSTA cancels the course a full refund will be made within 30 days.


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